FAQs

What is the PECO Marketplace?

The PECO Marketplace is one of the many ways we're helping customers reduce their energy usage and lower their overall costs. For more information about PECO, go here.

Who runs the PECO Marketplace?

This marketplace is brought to you through a collaboration between Franklin Energy and PECO.

Who is eligible for this marketplace?

PECO residential eletric and natural gas customers are eligible to make purchases on the PECO Marketplace. Smart thermostat rebates are determined by your heating and/or cooling system that will be connected to your smart thermostat. For more information, click here.

Is there a maximum amount I can buy?

There is no maximum amount of products that you can buy, but there are limits on how many utility rebated products you can receive. The rebate limits are as follows:

Advanced Power Strips: Limit of two (2) incented advanced power strips per customer per year.

Aerators: Limit of two (2) incented aerators per customer per year. 

Air Purifiers: Limit of three (3) incented air purifiers per customer per calendar year.

Dehumidifiers: Limit of three (3) incented dehumidifiers per customer per calendar year.

Gaskets: Limit of five (5) incented gaskets per customer per calendar year.

Pipe Insulation: Limit of five (5) incented pipe insulation products per customer per calendar year.

Showerheads: Limit of three (3) incented showerheads per customer per calendar year.

Smart Thermostats: Limit of three (3) incented smart thermostats per customer per calendar year.

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address associated with your marketplace account.

What forms of payment can I use?

We accept payment by MasterCard™, Visa™, Discover™, or American Express™. All transactions are in U.S. dollars.

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

My question isn't here. What do I do?

Contact us here for additional questions.